HSN: What If There Is A Problem With My Order?

All merchandise on HSN Liquidation is sold "as is", and all sales are final. Keep this in mind when bidding on auctions, as merchandise cannot be returned.

While receiving your order, please follow these practices:

  • Make sure the pallet or box count matches your invoice and bill of lading. Take note of all identification numbers.
  • If you can, check the weight and compare it against the bill of lading. If there is a large discrepancy, count the inventory and compare it to the auction manifest.
  • Inspect the condition of the product.
  • Carefully unload and unpack your order.

If you believe you received product that was not as described or you are experiencing another issue, first review the terms of service for the auction site. If you believe your problem is not already addressed in those terms, please log into your account, and locate your order. Click the "problem" button and fill out the form the link will direct you towards.

If you are unable to find the "problem" button, send an email to Customer Support. Your email should include your order number, a brief summary of the issue, and pictures as required. An agent will contact you with further information or instructions.

All "Problems" must be submitted within five business days of receiving the product.

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