Though the finer details for each auction will vary from auction to auction and marketplace to marketplace, the basic auction page will remain the same.
The blue circle in the URL is where you can find the Auction ID. Each auction ID number is unique to the marketplace. Please provide this ID if you are asking a question to a Customer Service Agent regarding a specific auction.
The auction title, surrounded by the orange box, describes the content of the auction, details what kind of product it is, lists the number of units in the auction (most auctions have a manifest to provide more specific detail about how much of which product is for sale), provides an estimated retail value, and ends with the location of the auction.
The bid information, surrounded by the grey box, is where you can find your bidding information including the current bid, the current number of bids, and the minimum amount your bid can be. The field is for you to enter your maximum bid amount. Please review "Bidding" for more information.
The black box provides shipping details. This will change depending if the shipping is free, if buyer arranges shipping, or if seller arranges shipping. Please review "Shipping" for more information.
The pink box gives additional auction information, such as how many hours it closes, the date of closure, the manifest if one is available, and an option for you to add the auction to your watch list or calendar.
As you can see, portions of the manifests are embedded in the actual for auction for easier review. If you wish to review the manifest in its entirety, click "full manifest" in order to download it to your computer. We always recommend interested buyers review the manifest in full prior to bidding.
Review the details prior carefully prior to bidding. The details will include more specific descriptions of the auction, the number of units, the retail value, and additional shipping information.
You should also click the "general" tabs that include information about payment, shipping, condition of merchandise, and terms of purchase. The shipping link in particular will give a very in depth look at the site's policies, and may include additional information regarding delivery fees that may apply to you.
Please review the "Conditions of merchandise" link to know how the seller is using the terms in their description.
The condition of the merchandise is described using the definitions found in the "conditions" tab. Please make no assumptions about what they might mean by a certain condition. If after reviewing the conditions as defined in the tab and you have questions, please do not hesitate to reach out to customer service.
Please make sure to review all these elements prior to bidding.
Understanding the Red Text for Auctions Shipped Via CH Robinson
Our clients work with various shipping partners to help ship product to winning buyers. One of these clients is CH Robinson (CHR). The below instructions are only relevant for auctions sourced by CHR, but extremely important to know especially if you need liftgate and residential delivery services.
Auctions sourced via CHR will also have red text advising whether or not liftgate and residential services are applicable for the ship cost pulled for your address. If an LTL lot is pulling a cheaper Truckload rate, the system will automatically defer to the Truckload rate, meaning those additional services are no longer eligible for the ship cost the auction is returning:
If those services are eligible for an LTL lot serviced by CHR based on the rate being returned, the red text will look like this:
And if it is on a CHR serviced Truckload Lot, the red text will say
You can tell what shipping partner is logistically fulfilling orders by clicking the blue "I" beside the shipping cost:
Please note that the red text under the bid button on auctions shipped via CHR will be given priority as it is based on the type of rate pulled instead of number of pallets.