Amazon: What If There Is A Problem With My Order?

All merchandise on Amazon Liquidation Auctions is sold "as is". Keep this in mind when bidding on auctions, as merchandise cannot be returned.

If you do believe that you received product that was not as described or you are experiencing another issue, first review the terms of service for the auction site. If you believe that your problem is not already addressed in those terms, please log into your account, and locate your order. Click the "problem" button and fill out the form the link will direct you towards.

If you are unable to find the "problem" button, send an email to Customer Support. Your email should include your order number, a brief summary of the issue, and pictures as required. An agent will contact you with further information or instructions.

Note: Per Amazon's terms of service, a buyer has only 5 calendar days from the date of delivery to report a dispute.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.