All merchandise on Rockport Group Liquidation Auctions is sold "as is", and all sales are final. Keep this in mind when bidding on auctions, as merchandise cannot be returned. Please also refer to the Receiving Procedures page for how to properly receive, inspect, and document your shipment.
If you believe you received product that was not as described or you are experiencing another issue, first review the terms of service for the auction site. If you believe your problem is not already addressed in those terms, please log into your account, and locate your order. Click the "problem" button and fill out the form the link will direct you towards.
If you are unable to find the "problem" button, send an email to Customer Support. Your email should include your order number, a brief summary of the issue, and pictures as required. An agent will contact you with further information or instructions.